Delivery Information

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We want you to enjoy a smooth and reliable delivery experience every time you shop with us.

If you have any questions, please don’t hesitate to contact us via service@clipop.eu.

We’ll get back to you as soon as possible. Below is everything you need to know about our delivery service:

>>Processing Time

  • Once your order is placed, it will usually be processed and dispatched within 1–2 working days, excluding holidays.

  • Our warehouse operates Monday to Friday, 7 am–6 pm, excluding holidays.

  • Where an estimated dispatch time is provided on the product detail page, that information will take precedence.

>>Delivery Charges & Time

  • Delivery is FREE to UK mainland addresses. Orders typically arrive within 2–5 working days.

  • For remote areas, there will be additional charges and longer delivery times.

>>Couriers & Tracking

  • We work with trusted couriers such as Royal Mail, DPD, Yodel, and FedEx to ensure your order reaches you safely.

  • As soon as your parcel has been dispatched, you’ll receive an email with a tracking number so you can track your parcel every step of the way.

>>Order Cancellations & Address Changes

  • If you need to cancel your order or amend your address, please contact us before dispatch.

  • Once your order has been dispatched, we’re unable to make changes, and any additional costs will be the buyer’s responsibility.

>>Order Delays

  • We aim to deliver on time, but occasionally delays may occur due to holidays, busy seasonal periods, bad weather conditions, or courier issues.

  • If your order is affected, we’ll do our best to keep you updated.

>>Re-delivery Charges

  • Please ensure your delivery details are correct at checkout.

  • If a parcel is returned due to incorrect information or failed deliveries, additional charges for re-delivery will be the buyer’s responsibility.

>>Damaged or Missing Items

  • If your order arrives damaged, incomplete, or incorrect, please let us know within 48 hours of delivery.
  • Please provide photos or videos, as they will help us resolve the issue more quickly and offer a suitable solution.

>>Returns