Returns & Refunds Policy

We hope you'll love your CLIPOP Furniture purchase. However, for your convenience, please retain all packaging and take photos of the product label upon delivery in case you need any after-sales support.

If you need to return an item, here's how our return policy works:

Warranty

All CLIPOP products come with a 13-month warranty from the date of purchase.

Please note: This warranty covers manufacturing defects or faults only. Accidental damage, misuse, or wear and tear are NOT covered.

Return Period

If you're not satisfied with your purchase, you may return the item(s) within 30 days of receipt.

After 30 days, returns or exchanges can only be accepted for genuine manufacturing defects that fall within the warranty period, not for any damage caused after use.

Return Condition

Items must be unused, unassembled, and returned in their original packaging.

If an item has been assembled, used, or damaged, we may apply a deduction to reflect any loss in value, or decline the return if it's no longer resaleable.

Return Costs

Return costs may include not only postage but also any applicable handling or collection fees.

For returns due to a change of mind, the buyer is responsible for the return cost. If you choose to use our return label, the postage fee will be deducted from your refund.

For large furniture items such as sofas or beds, return shipping can be costly, and a collection fee may apply depending on your location and the item's size. Since Change-of-mind returns are the customer's responsibility, we recommend that you carefully inspect the product to ensure it meets your needs before assembling.

If you receive any damaged, faulty, or incorrect item(s), please contact us within 48 hours of delivery and provide clear photos or videos. We will arrange the appropriate assistance for you.

Vacuum-packed Furniture

As vacuum-packed upholstery cannot be repacked or resold once opened, we are unable to accept returns for change-of-mind reasons after the package has been unwrapped and the sofa has expanded.

Therefore, before breaking the seal, please double-check the size, colour and style to ensure it is suitable for your home. Please keep the sofa sealed and unopened in its original vacuum packaging until you are sure you wish to keep it.

This does not affect your statutory rights if the item is faulty. If you notice any quality issues, please contact us with photos or videos, and we will provide a solution as quickly as possible.

Return Steps

Step 1: Initiate a return

Please contact us within 30 days of delivery at service@clipop.eu with:

Your order number
Reason for return
Photos or videos (if there's a quality issue)

We'll confirm eligibility and provide return instructions, or arrange a courier collection with a prepaid return label where applicable.

*Important note: Any returns must be authorised in advance. Returns sent without permission cannot be processed.

Step 2: Prepare the Package and Return the Item

Return the item securely in its original packaging, including all parts and accessories.

Step 3: Inspection and Refund

Once your return is received and checked, we'll issue your refund within 3–5 working days to your original payment method.

*Important note: If you choose to arrange your own return, please provide us with a valid tracking number. Parcels returned without valid tracking may not be identifiable or accepted by our warehouse, which could lead to delays or a failed refund process.

Partial Refund Policy

Suppose a returned item is not in its original condition, or is missing parts, packaging, or accessories. In that case, we reserve the right to issue a partial refund to cover any loss in value. Deductions may also apply in the following cases:

The item shows signs of use, assembly, or damage.
Original packaging is missing or not reusable.
Only part of a set is returned.
Return postage or collection fees apply.

All deductions will be assessed fairly based on the condition of the returned item. You'll be notified by email of any adjustments before your refund is processed.

Refund Processing

Once your returned item has been received and inspected, your refund will be processed within 3–5 working days.

All refunds will be issued to the original payment method used at checkout.

Credit or Debit Card: refunded to the same card used for payment.
Bank Transfer: refunded to the same account originally used.

Please note that it may take an additional 3–5 working days for the funds to appear in your account, depending on your bank or payment provider.

Return Address

UK return address:
Full Name: Chunhan Zhang
Address: Unit 1, Caldershaw Centre, Ings Lane
City: Rochdale
Region: Lancashire
Postcode: OL12 7LQ
Country: GB
Tel: +447708247993
Email: service@clipop.eu

Ireland return address:
Attn: Goldhof Logistik GmbH EUCB0109
Address: Wilhelm-Mauser-Straße 40
City: Köln
State/Province: Nordrhein-Westfalen
Postcode: 50827 Tel: 01771833851
Country: Germany
Email: service@clipop.eu

Your statutory rights

Don't worry, nothing in this policy affects your statutory rights.

Returns & Refunds FAQs

If your order hasn’t been dispatched yet, please contact us as soon as possible to cancel or make changes. Once the item has been shipped, we’re unable to cancel it.

If the outer packaging is damaged on delivery, please note it on the courier’s paperwork or refuse the parcel. Claims without proof may not be accepted.

If you are not at home and cannot refuse the parcel, please contact us within 48 hours of delivery with photos or videos of the damage.

Please contact us with your order number and the photos of the item you received. Once confirmed, we will arrange an exchange.

If any parts are missing or damaged, please contact us within 48 hours of delivery with photos or videos. We will promptly resolve the issue.

Yes, exchanges are possible for the same item or a similar product of equal value, subject to stock availability. Please contact us for more information.

Unfortunately, we can only accept returns for unused and unassembled items in their original packaging.

Assembled or used furniture cannot be resold, so it’s not eligible for return unless faulty.

Please make sure you have informed us of a valid tracking number for your return. Parcels without tracking may not be identifiable by our warehouse and could cause delays or rejection of the refund.