About My Package
I received a damaged package
When you receive a damaged box, please open this package and check if there are any damaged or missing components inside the box. If so, please contact us and provide pictures. We will promptly resolve your issue.
I received the wrong color or product, which is not what I ordered
Please provide the following pictures as requested and send them to us, we will provide a solution as soon as we receive your pictures: 1. the item No. on the package. 2. the shipping label on the package. 3. the actual item you received.
My order is incomplete
Normally, we will send you 1, 2 or more packages according to your order. If product you received is incomplete, please contact us and we will update other package information to you. Missing parts should be reported within 48 hours after delivery. Please email us. Once the email and photos have been received, we will contact you to send out spare parts
My item is faulty
If your item faulty, please provide us with some pictures or videos (if the box is also damaged), and we will provide a solution after receiving your pictures. We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.
Return&Refunds
What is your return policy?
We accept 30-day returns. If you are returning it, you will be responsible for the cost of the return. Because the return fee is expensive, we hope that you try not to return it. Looking forward to your understanding.
Shipping&Delivery
How long for the delivery?
Dear Client, normally, we dispach each order within 3 working days and delivery will be taken 2-6 days according to different carrier. Free shipping for all UK order.
If I order today, when will you ship the order?
Dear Client, normally, we dispach each order within 3 working days and delivery will be taken 2-6 days according to different carrier. Free shipping for all UK order.
customer service
How can i contact customer service?
Dear customer,you can reach our customer service team through the following methods:1. Click the chat icon in the bottom right corner of the store to send a message.2.Send an email to:service@clipop.eu 3. Call us at: +44 7708 247993
