Return and Exchange Process

How to cancel my order？

If you wish to cancel your order for any reason, please contact us immediately.
Only orders that have not yet been dispatched can be cancelled.
If the order has already been dispatched, we will not be able to cancel at that stage and the below policy will apply.

How do I make a return?

Please return the item(s) to us within 14 days of receiving your order. Please note that for returns not caused by product quality issues, return shipping fees are the customer's responsibility.

Return Steps

  • Contact Us: Within 14 days of delivery, contact our customer service. We will either schedule a collection or provide you with a shop drop label for a local drop-off.
  • Packaging: Repackage your order as it was originally received and in the original boxes. If the original packaging is unavailable, it is your responsibility to ensure that the products are securely re-boxed. Items must remain unused and unassembled.

UK return address:

Full Name: Chunhan Zhang
Address:Unit 1 Caldershaw Centre Ings Lane
City:Rochdale
Region:  Lancashire
Postcode: OL12 7LQ
Country: GB
Tel: +447708247993 
Email: service@clipop.eu

Ireland return address:

Attn: Goldhof Logistik GmbH EUCB0109
Address: Wilhelm-Mauser-Straße 40
City: Köln
State/Province: Nordrhein-Westfalen
Postcode: 50827
Tel: 01771833851
Country: Germany
Email: service@clipop.eu

Receiving your refund

We’ll refund your money in the same way you paid for your product.

  1. By credit or debit card - Your money will go back onto the same card. Please allow up to 5 working days for the refund to show in your account.
  2. By Bank Transfer – All bank transfers refunds will go back into the same bank account.

My parcel damaged or faulty

We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.

For damaged parcel: On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the item or box looks damaged, you must state the item is damaged on the paperwork, and you may refuse delivery from the courier. Failure to do this will result in your claim being rejected.

Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects.
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.

Clipop Furniture