Customer Help & Information

Top Frequently Asked Questions

Simply browse and shop, adding items to your cart. When you're happy with your selection, proceed to our checkout page, provide the information, and click "Pay now" to complete your order.

Yes, you can cancel your order if it has not been dispatched. Once your order is dispatched, we are unable to cancel it. Therefore, please contact us immediately when you decide to cancel.

Once your order is placed, it will usually be processed and dispatched within 1–2 working days, excluding holidays.

Where an estimated dispatch time is provided on the product detail page, that information will take precedence.

You can track your order using "Help & Contact - Track my order", or simply click here. You can choose to track with your order number & email, or with the tracking number only.

We will provide an estimated dispatch time for those "out of stock" items on product detail pages. If there is no such information, you can contact us for information.

Please contact us within 30 days of receiving your order.