My parcel damaged or faulty
We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, our customer services team is here to help.
For damaged parcel: On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the item or box looks damaged, you must state the item is damaged on the paperwork, and you may refuse delivery from the courier. Failure to do this will result in your claim being rejected.
Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects.
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.